要求电脑退款英文作文-梅苑双语网

简洁通用版 (适用于在线购物或邮件沟通)

这个版本简明扼要,直接说明问题并要求退款。

要求电脑退款英文作文

Subject: Refund Request for Order #[Your Order Number] - [Your Name]

Dear Sir/Madam,

I am writing to request a refund for my recent purchase of a laptop from your store.

Order Details:

Order Number: [填写您的订单号]
Product: [填写电脑型号， Dell XPS 15 Laptop]
Date of Purchase: [填写购买日期]

I am returning the product because it is faulty and does not function as described. The laptop frequently crashes and fails to start up properly.

I have already initiated the return process through your website, and the tracking number for the returned item is [填写退货物流单号]. Please process my refund once you receive the item.

I would appreciate it if you could confirm the refund has been processed and let me know the expected timeline for the funds to appear in my account.

Thank you for your prompt attention to this matter.

Sincerely,

[您的姓名] [您的联系电话] [您的订单邮箱]

详细正式版 (适用于问题较复杂或需要详细说明的情况)

这个版本更详细，语气更正式,适合用于需要详细描述产品问题的场景。

Subject: Formal Refund Request for Defective Laptop - Order #[Your Order Number]

To Whom It May Concern,

I am writing to formally request a full refund for a laptop I purchased from your company on [填写购买日期]. The order number is [填写您的订单号].

The laptop, a [填写电脑型号], arrived with several critical defects that make it unusable for my intended purposes. Despite multiple troubleshooting attempts, the issues persist. The primary problems are as follows:

Hardware Failure: The laptop experiences frequent and sudden shutdowns without any warning, leading to a loss of unsaved work.
Software/Performance Issues: The system is extremely slow and unresponsive, even when running only basic applications. It often freezes for extended periods.
Display Malfunction: The screen flickers intermittently, and there are noticeable dead pixels, which severely affects the user experience.

These issues were not present or advertised at the time of purchase. I have attached photographs and a short video demonstrating these malfunctions for your reference. [如果可以,请附上证据]

As the product is defective and does not meet the basic standards of quality, I believe I am entitled to a full refund in accordance with your store's return policy and consumer protection laws.

I have already packaged the laptop securely and will be sending it back to your returns center at the address below. I will use the tracking number [填写退货物流单号] to monitor its delivery.

Return Address: [填写退货地址]

Please confirm the receipt of the returned item and process the refund of [填写退款金额, $1,299.99] to my original payment method as soon as possible.

I look forward to your swift response and a resolution to this issue.

Yours faithfully,

[您的姓名] [您的详细地址] [您的联系电话] [您的订单邮箱]

针对“不喜欢/不合适”的退货申请

如果退货原因不是因为产品有缺陷，而是因为尺寸、颜色、性能等不符合个人预期,措辞上可以稍作调整。

Subject: Return and Refund Request for Order #[Your Order Number] - Unsuitable Product

Dear [公司名称] Customer Support Team,

I hope this email finds you well.

I am writing to request a return and refund for my recent purchase of a [填写电脑型号], which was part of order #[填写您的订单号], placed on [填写购买日期].

While the laptop itself is in perfect working condition, I have to return it because it is not suitable for my needs. After setting it up, I realized that the screen size is too large for my daily work, and the processing power exceeds what I require for my tasks. This is purely a matter of personal preference and suitability, not a product defect.

I would like to process a return and receive a full refund of [填写退款金额]. The laptop is in its original packaging, including all accessories, manuals, and the receipt.

I have initiated the return on your website and will be shipping it back today. The tracking number for the package is [填写退货物流单号].

Could you please confirm that my return has been received and that the refund is being processed? I would also appreciate it if you could provide an estimated timeframe for when the funds will be returned to my account.

Thank you for your understanding and assistance.

Best regards,

[您的姓名] [您的联系电话] [您的订单邮箱]

写作要点与常用词汇 (Key Points & Vocabulary)

邮件主题 (Subject Line)

清晰明了，包含关键信息：Refund Request, Return Request, Order Number, Product Name。

开头 (Opening)

表明意图: I am writing to request a refund... (我写信是为了申请退款...)
提供信息: I am writing regarding my order #[Order Number]. (我写信是关于我的订单号...)
说明原因:
- 产品有缺陷: ...because it is faulty / defective / does not work as described. (...因为它有故障/有缺陷/无法按描述工作。)
- 不合适: ...because it is not suitable for my needs / the wrong size / color. (...因为它不适合我的需求/尺寸/颜色不对。)

详细描述问题 (Describing the Problem)

具体问题: The laptop crashes frequently. (笔记本电脑频繁死机。)
The screen flickers. (屏幕闪烁。)
It overheats very quickly. (它很快就过热。)
It is much slower than advertised. (它的速度比广告宣传的慢得多。)
It fails to power on. (它无法开机。)
请求证据 (如有): I have attached photos/video for your reference. (我附上了照片/视频供您参考。)